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Company Details

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Company Name: Riverdale Falls
Company Registration Number: 13824892
Registered Address: 1 De Verdon Road, Lutterworth, LE17 4QP
Telephone: 07818 058662
Email: Nick@riverdalefalls.co.uk

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Key Personnel

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Director: Nick Groves (Company Director & Toolbox Talk Lead)
Health & Safety Oversight: Office Administration Team
Site Supervisors/Managers: [To be named as team grows]

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Important Contact Numbers

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Emergency Services: 999
Health & Safety Executive Incident Report Line: 0300 003 1647
HSE Non-Emergency: 0208 026 3000

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Site-Specific Contacts:
Each job site will have a Job Sheet prepared by office administration containing:

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·       Site name and location

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·       Principal contractor and main site contacts

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·       Designated site medical officer (if applicable)

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·       Nearest A&E hospital with postcode and telephone number

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·       Mobile phone signal status (and nearest emergency phone location if signal is poor)

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·       Location and date of site-specific RAMS, Method Statements and CDM documents (if applicable)

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·       Key site hazards and environmental factors

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·       Site supervisor or manager name and contact number

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·       Emergency assembly point location

‍ ‍All site workers must have access to their job site sheet on their first day and refer to it throughout the contract.

Responsibilities of All Workers

Every person working on a Riverdale Falls site is responsible for:

·       Working safely: Following all safe working procedures, RAMS, Method Statements and this manual at all times.

·       Using PPE correctly: Wearing the right PPE for the task and reporting any damaged or inadequate equipment immediately.

·       Reporting hazards: Immediately telling your site supervisor or office administration about any hazards, defects, near-misses or unsafe conditions.

·       Reporting incidents: Reporting all work-related injuries, no matter how minor, accidents and dangerous occurrences as soon as possible.

·       Attending induction: Participating fully in company induction and reading this manual and our Environmental Statement before starting work. You must sign to confirm you understand and accept these standards.

·       Toolbox talks: Attending toolbox talks conducted by the company director and signing the attendance log.

·       Looking out for others: Helping create a safe site culture by watching out for colleagues, contractors and site visitors, and politely pointing out unsafe behaviour or conditions.

·       Asking questions: If you don't understand a procedure, a hazard, or what's expected, ask your site supervisor or office team. There are no stupid questions when it comes to safety.

·       Training & competency: Maintaining and updating your qualifications and competency records. Tell office administration if your CSCS card, first aid, or other relevant certification is expiring so we can arrange refreshers.

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General Site Rules

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Everyone on site must:

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·       Wear hard hat, hi-vis jacket and protective footwear (steel-toed boots) at all times, without exception.

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·       Wear any additional PPE specified for your task (e.g. gloves, eye protection, respiratory protection).

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·       Report to your site supervisor on arrival and departure.

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·       Not use mobile phones while operating machinery or working in high-risk areas (near water, moving vehicles, excavations). Phones may be used during breaks only.

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·       Not be under the influence of alcohol or drugs. Any worker suspected of being impaired will be asked to leave site immediately.

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·       Not smoke in the work vans or within 5 metres of site equipment/materials.

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·       Keep the site tidy – remove rubbish, trip hazards and debris regularly.

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·       Not work if you are unwell or injured in a way that could affect your safety or others' safety. Tell your supervisor if you feel unwell.

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·       Not deviate from the RAMS or Method Statements without permission from your site supervisor.

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·       Not operate machinery or equipment you have not been trained and authorised to use.

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·       Report any defects in tools, machinery or PPE immediately – do not attempt to repair or use faulty equipment.

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Site Etiquette & Client Relations

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·       Be professional, respectful and courteous at all times with clients, other contractors and site visitors.

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·       Do not enter areas of the property you have not been authorised to use.

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·       Respect client privacy and do not discuss the site with unauthorised people.

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·       Keep noise levels reasonable, especially early morning and evenings.

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·       Leave the site clean and tidy at the end of each working day.

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What is a Hazard?

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A hazard is anything that could cause harm – a substance, equipment, activity, or working condition.

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Examples include:

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·       Excavations and unstable ground

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·       Water (ponds, streams, rivers)

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·       Heavy boulders and stonework

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·       Machinery and power tools

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·       Working at height or near height

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·       Manual handling and lifting

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·       Electricity and electrical equipment

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·       Noise and vibration

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·       Dust and chemical fumes

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·       Weather conditions

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·       Other site workers and contractors

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What is a Risk?

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A risk is the chance that a hazard will actually cause harm. Risk depends on how likely harm is and how serious it could be.

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Example: Excavations are a hazard. The risk depends on: how deep? Is it shored? Are people working in it? Is it near water?

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Our Approach to Risk Management

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We manage risk through a process known as RAMS (Risk Assessment and Method Statements):

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1.       Identify hazards on each site and for each task.

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2.       Assess the risk – how likely is harm and how serious could it be?

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3.       Control the risk – implement measures to eliminate or reduce it.

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4.      Monitor and review – check controls are working, update as needed.

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Risk Assessments & Method Statements (RAMS)

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Riverdale Falls maintains a comprehensive library of RAMS for all routine tasks and activities:

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·       Excavation and groundworks

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·       Pond and water feature installation

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·       Boulder and heavy rock placement and lifting

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·       Paving and stone walling

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·       Working near and over water

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·       Use of machinery (mini-diggers, dumpers, cement mixers)

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·       Manual handling and lifting

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·       Electrical installation (pump and lighting work)

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·       Working in wet/slippery conditions

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·       Chemical handling and pond maintenance

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For each project contract:

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·       Office administration will create a Job Sheet listing which RAMS, Method Statements and CDM documents exist for that site and where they are stored in our file system.

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·       All relevant workers must read and understand the RAMS before starting that task or entering that site.

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·       If you don't understand a control measure or risk, ask your site supervisor for clarification.

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·       If you discover a new hazard or risk that isn't covered in the RAMS, stop work and report it to your site supervisor immediately.

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·       Site supervisors must review RAMS with workers at the start of each working day or when tasks change.

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Your Role in Hazard Spotting

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Health and safety is everyone's responsibility. You are encouraged to:

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·       Spot hazards – look around your work area, identify what could go wrong.

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·       Report them – tell your supervisor, even if you think it's minor.

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·       Suggest controls – if you see a better or safer way to do something, mention it.

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·       Challenge unsafe work – if you see someone working unsafely, politely point it out. If they won't stop, report to your supervisor.

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What is PPE?

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PPE (Personal Protective Equipment) is clothing or equipment designed to protect you from health and safety hazards. It is the last line of defence and is only used after we have tried to eliminate or control hazards through engineering and safe working practices.

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Mandatory PPE for All Sites

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Every person on a Riverdale Falls site must wear:

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·       Hard hat – protects against head injuries from falling objects or bumping into structures. Must be worn properly, not pushed back on your head.

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·       Hi-vis jacket or waistcoat – makes you visible to machinery operators and other site users. Must be worn over outer clothing so it is clearly visible.

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·       Protective footwear – steel-toed safety boots or shoes rated to EN ISO 20345 standard. Protects feet from crush injuries and punctures. Do not wear trainers, sandals or canvas shoes.

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Task-Specific PPE

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Depending on the work being done, additional PPE will be required:

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For Excavation & Heavy Machinery Work:

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·       High-visibility clothing

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·       Hard hat

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·       Safety boots

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·       Heavy-duty gloves

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·       Eye protection if dust or debris is present

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·       Hearing protection if noise levels are high (e.g. machinery operation)

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For Boulder & Rock Placement:

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·       All mandatory PPE

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·       Heavy-duty cut-resistant gloves

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·       Eye protection

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·       Sturdy, well-fitted clothing (loose clothing can catch on rocks or machinery)

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For Working with Water & Ponds:

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·       All mandatory PPE

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·       Waders or waterproof clothing if entering water

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·       Gloves to protect against water-borne bacteria

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·       First aid kit access (water-borne bacteria can infect cuts and wounds)

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For Electrical Work (Pump & Lighting Installation):

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·       Hard hat

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·       Hi-vis clothing

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·       Safety boots

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·       Insulated gloves (for work near live electrical equipment; only if instructed by the electrician)

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·       Eye protection if working with tools or materials

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For Chemical Handling (Pond Maintenance, Sealants, Adhesives):

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·       Chemical-resistant gloves appropriate to the substance

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·       Eye protection

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·       Respiratory protection if fumes are present

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·       Apron or protective clothing if splashing is possible

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·       Always follow the Safety Data Sheet (SDS) for the specific chemical

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For Manual Handling & Lifting:

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·       Sturdy footwear with good grip

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·       Gloves to improve grip and reduce splinters (for stone/wood handling)

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PPE Provision & Maintenance

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·       Riverdale Falls provides all mandatory PPE (hard hats, hi-vis jackets, most gloves and eye protection).

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·       You must use the PPE provided and wear it correctly.

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·       Report any damaged, missing or uncomfortable PPE immediately so replacements can be issued.

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·       Clean and maintain your PPE – wipe down hard hats, wash hi-vis clothing, check gloves for tears or contamination.

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·       Do not share PPE unless it has been cleaned, as it can spread skin infections.

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·       Remove PPE only in designated safe areas, not whilst walking around the site.

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PPE that May be Required from You

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You may need to provide or arrange:

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·       CSCS card holder/lanyard (to keep your CSCS card visible and protected on site).

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·       Personal protective items specific to medical conditions (e.g. sunscreen for sun sensitivity, prescribed safety glasses if you wear glasses).

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Why Training Matters

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Health and safety incidents often happen because people don't know:

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·       What hazards exist

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·       How to control them

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·       How to use equipment safely

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·       What to do in an emergency

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Our commitment is to ensure everyone who works for Riverdale Falls is properly trained, competent and confident in their role.

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Induction Training

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All new workers, contractors and subcontractors must receive a full induction before starting work.

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Induction covers:

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·       This Health & Safety Manual

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·       Our Environmental Statement and company ethics

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·       Site-specific hazards and controls (from the Job Sheet and RAMS)

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·       Emergency procedures and first aid arrangements

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·       Incident reporting procedures

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·       PPE requirements and usage

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·       Manual handling techniques

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·       Site rules and expected behaviour

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·       Toolbox talk schedules

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Induction is conducted by your site supervisor or manager on your first day on site.

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You will be required to:

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·       Read this manual and our Environmental Statement

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·       Ask questions about anything you don't understand

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·       Sign the Induction Acknowledgment Form confirming you have received the induction, understood it, and agree to comply with all requirements.

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Failure to follow the rules set out in this manual and our Environmental Statement could result in you being asked to leave site immediately.

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Toolbox Talks

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Toolbox talks are short, practical safety meetings led by Nick Groves, Director covering one specific health and safety topic relevant to current site work.

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Toolbox talks happen regularly and cover topics such as:

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·       Manual handling and lifting techniques (especially for boulders and stonework)

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·       Working safely around heavy machinery and moving vehicles

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·       Working near and in water – hazards and precautions

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·       Excavation safety

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·       Electrical safety (during pump/lighting installation)

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·       Slips, trips and falls

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·       Chemical handling and pond maintenance

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·       Weather-related hazards (heat, cold, wet conditions)

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·       Emergency procedures

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Attendance is mandatory. You must:

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·       Attend the toolbox talk

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·       Sign the attendance sheet

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·       Listen actively and ask questions if you're unsure

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Records of all toolbox talks are kept in the office and are reviewed by APL assessors.

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Competency Requirements

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To work on a Riverdale Falls site, you must be competent in your role.

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Competency is demonstrated by:

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·       CSCS Card (Construction Skills Certification Scheme) or equivalent construction qualification – evidence you have passed a health and safety test for construction workers.

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·       Trade qualifications relevant to your role (e.g. groundworks, plant operation, electrical work).

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·       Experience – how long you have been doing the work and evidence of past projects.

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·       Understanding of site-specific hazards and controls as shown during induction and toolbox talks.

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CSCS cards must:

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·       Be valid (not expired)

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·       Show your competency level in your trade

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·       Be visible on site (in a card holder/lanyard)

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·       Be renewed before expiry – let office administration know if your card is due to expire so we can support you

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Training & Development

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You are responsible for maintaining and updating your competency and qualifications:

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·       Report to office administration if your CSCS card, first aid, plant tickets, or other relevant certification is expiring.

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·       We will support you in arranging refresher training or renewal courses.

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·       Inform your supervisor if you want training in a new skill or area.

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We invest in our team because a trained, competent workforce is a safer workforce.

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Riverdale Falls operates in a specialist niche: water feature and pond installation, combined with complementary landscaping work (paving, stonework, planting). Our work brings specific hazards that require careful management. This section covers the main hazards and safe working procedures.

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7.1 Excavation & Groundworks

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Hazards:

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·       Collapse of excavation sides

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·       Buried services (electricity cables, water pipes, gas)

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·       Falls into excavations

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·       Operatives getting struck by machinery

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·       Water ingress and flooding

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Safe Working Procedures:

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·       Before digging:

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o   Mark out the excavation area clearly with hazard tape or cones.

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o   Contact your site supervisor – they will check if any underground services (electricity, water, gas, telecoms) run beneath the site using plans or calling Dial Before You Dig: 0844 800 1111 (a free service).

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o   Never dig near existing service runs without permission.

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·       During excavation:

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o   Use machinery (mini-digger, dumper) operated by a trained, competent operator.

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o   Keep all non-essential personnel out of the excavation.

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o   Do not enter deep excavations (>1.2m) unless they are properly shored or sloped.

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o   Operatives near machinery must wear high-visibility clothing and hard hats.

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o   Machinery operators must check blind spots and reverse slowly – spotters must be used if operators cannot see behind the vehicle.

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o   Excavation edges must be kept stable – do not heap soil right at the edge as it can collapse.

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o   Install temporary edge protection (barriers, rope, cones) to prevent falls.

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·       For water or flood risk:

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o   If digging near water, ensure adequate drainage controls are in place.

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o   If an excavation starts to flood, stop work and allow water to drain or pump out water safely – never work in flooded excavations.

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·       After excavation:

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o   Backfill excavations as soon as practical to reduce ongoing hazards.

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o   Compact backfill material properly to avoid future settlement.

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7.2 Working with Boulders & Heavy Stonework

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This is a major hazard on Riverdale Falls sites. Boulders and large rocks can shift, roll or fall, causing serious crush injuries or death.

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Hazards:

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·       Boulders rolling or shifting during placement

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·       Crush injuries if a boulder falls on a person

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·       Rocks appearing stable but moving unexpectedly as surrounding material settles

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·       Finger/hand injuries when securing or grouting rocks

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·       Back injuries from manual handling of smaller stones

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Critical Safety Principles:

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·       Assume every boulder can move. Even if a boulder looks stable after placement, it may shift as:

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o   Surrounding ground settles

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o   Weather (rain) changes ground conditions

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o   Adjacent works disturb it

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o   It is touched or vibrated

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·       No one should be directly under or in line with a moving or suspended boulder at any time.

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·       Use machinery to move large boulders, not manual handling.

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Safe Working Procedures:

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·       Planning & positioning:

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o   Plan the layout of boulders before starting placement.

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o   Discuss the placement sequence with the machinery operator.

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o   Identify hazards such as slopes, soft ground, and proximity to other workers.

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·       During placement:

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o   Only the machinery operator should be in the machinery working area. Other operatives must stand well clear (at least 6 metres from a mini-digger, more for larger excavators).

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o   Operatives can stand to the side of the boulder placement area, never directly in front of, behind, or under it.

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o   Ground must be stable enough to support the boulder in its final position – soft or wet ground may cause settlement.

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o   Place boulders on a level base or use mortar/sand to create a stable bed.

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o   Larger boulders may need additional support (concrete footings, backfill).

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·       Securing boulders:

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o   Once a boulder is roughly positioned, secure it properly before considering it safe.

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o   Use mortar, concrete, steel rods or other mechanical methods depending on the size and location of the boulder.

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o   Approach secured boulders carefully – check all sides for stability before working close to them.

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o   When grouting between boulders, keep your hands alert to sudden shifts. If a boulder feels like it might move, stop work and reinforce it.

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·       After placement:

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o   Allow any mortar or concrete to cure fully before considering a boulder installation complete.

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o   Do not allow pedestrians or other workers to work near newly placed boulders until they are fully secured and cured.

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o   Mark hazard areas with tape if necessary.

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·       If a boulder does move:

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o   Stop work immediately.

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o   Evacuate anyone in the danger zone.

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o   Assess what has happened and how to make it safe.

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o   Do not attempt to move it again without reassessing the hazards.

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o   Report any near-misses (a boulder that shifted but didn't cause injury) to your supervisor – this helps us learn and prevent accidents.

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7.3 Working Near & In Water

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Riverdale Falls specializes in water features and ponds. Many of our projects involve working in or very close to water, which brings specific hazards.

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Hazards:

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·       Drowning (especially if you fall in unexpectedly)

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·       Water-borne bacteria and infections

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·       Hypothermia (in cold water)

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·       Slips and falls on wet/slippery surfaces

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·       Electrical hazards (when wet)

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Water-Borne Bacteria & Health Risks:

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Water features and natural water bodies in the UK can contain bacteria such as:

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·       Leptospirosis – found in stagnant water, can infect via cuts/wounds or ingestion

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·       Cryptosporidium – causes severe gastroenteritis if ingested

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·       E. coli and other enteric bacteria

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·       Vibrio bacteria – less common but can cause serious infections

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Symptoms of water-borne infection include:

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·       Fever, chills, body aches (often appearing 5–14 days after exposure)

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·       Diarrhoea, nausea, vomiting

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·       Jaundice (yellowing of skin/eyes) if liver is affected

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·       Severe muscle pain (in leptospirosis)

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If you think you've ingested bad water or got water in a cut/wound:

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·       Tell your supervisor immediately.

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·       Wash the wound thoroughly with clean water and soap.

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·       If you feel unwell in the days following water exposure, seek medical advice and tell your doctor you have been working in water. Mention possible leptospirosis or cryptosporidium.

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·       Do not wait for symptoms – early treatment is more effective.

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Safe Working Procedures for Water Work:

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·       Before entering water:

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o   Assess the water depth, current and hazards (sharp objects, unstable banks).

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o   Never work alone in or near water – always have a buddy present and a supervisor aware of where you are.

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o   Wear waders or waterproof clothing, not just a wetsuit (you need protection from the water too).

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o   Wear gloves – protect your hands against bacteria and sharp objects.

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o   If the water is deep, cold or fast-flowing, consider whether entry is necessary or whether the work can be done from the bank.

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·       While in or near water:

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o   Move slowly and deliberately – wet surfaces are slippery.

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o   Avoid submerging your head or face.

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o   Do not drink water from the pond or stream, no matter how clean it looks.

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o   If you slip and fall in, stay calm and signal for help. Your buddy or supervisor should help pull you out.

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o   If water enters a cut or graze, wash it thoroughly with clean water.

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o   Report any cuts or grazes immediately so they can be cleaned and covered.

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·       After water work:

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o   Change out of wet clothing as soon as possible.

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o   Wash your hands thoroughly before eating or drinking.

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o   Clean and dry any cuts or grazes.

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o   If you develop symptoms of infection in the days following water work (fever, diarrhoea, unusual body aches), seek medical advice promptly.

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·       For new/constructed water features:

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o   Even new ponds and water features can harbour bacteria – treat them with the same precautions as natural water.

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o   When testing new water features for leaks or cleanliness, wear gloves and avoid submerging your face.

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7.4 Machinery Operation & Use

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Riverdale Falls uses machinery on most projects:

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·       Mini-diggers – for excavation, boulder placement, groundworks

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·       Dumper trucks – for transporting materials

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·       Cement mixers – for mortar and concrete

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·       Various power tools – saws, grinders, drills, compactors

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Hazards:

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·       Operatives or bystanders struck by machinery

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·       Overturning of vehicles on slopes

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·       Entanglement in rotating parts (belts, blades)

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·       Noise-induced hearing loss

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·       Injury from unguarded moving parts

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·       Operator fatigue or loss of control

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Safe Working Procedures:

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·       Operators only:

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o   Only persons trained, competent and authorised to operate each type of machinery may do so.

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o   CSCS cards often specify plant competency – check this with your supervisor.

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o   For excavators and dumpers, evidence of operator training or an operator licence may be required.

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·       Before operating:

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o   Carry out a daily pre-use check: brakes, steering, lights, windows, mirrors, engine, fuel, hydraulics.

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o   Report any faults (vibrations, strange noises, fluid leaks, damaged parts) to your supervisor immediately. Do not operate faulty machinery.

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o   Sit properly in the operator's seat – do not lean out or operate with the door open.

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o   Check all mirrors and windows are clean and unobstructed.

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·       While operating:

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o   Keep noise levels in mind – if machinery is very loud, the operator may not hear warning signals. Use spotters for high-risk manoeuvres.

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o   Drive slowly and deliberately – no racing or aggressive operation.

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o   Reverse slowly with a spotter. Do not reverse unless you can see clearly or a spotter confirms it is safe.

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o   Never allow passengers to ride on non-designated seating (e.g. hitching on the back of a dumper).

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o   Stop and dismount the machinery before refuelling, carrying out repairs, or clearing blockages.

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o   Never operate machinery while tired or under the influence of drugs/alcohol.

‍ ‍

·       Bystanders:

‍ ‍

o   When machinery is operating, all non-essential personnel must stay well clear (at least 6 metres for mini-diggers; more for larger machines).

‍ ‍

o   Wear high-visibility clothing so operators can see you.

‍ ‍

o   Do not distract operators.

‍ ‍

o   Do not walk behind reversing vehicles – position yourself where the operator can see you.

‍ ‍

·       Power tools:

‍ ‍

o   Use only if trained and competent.

‍ ‍

o   Wear appropriate PPE: eye protection, hearing protection, gloves, dust masks if needed.

‍ ‍

o   Inspect the tool before use – check for damage, frayed cables, missing guards.

‍ ‍

o   Keep power leads clear of the tool and work area.

‍ ‍

o   Use tools with two hands where required (e.g. angle grinders, pressure washers).

‍ ‍

o   Switch off and allow tools to stop before setting them down.

‍ ‍

·       After operating:

‍ ‍

o   Park machinery on level ground, away from excavations or slopes.

‍ ‍

o   If parking for more than a short break, lower any buckets or attachments to the ground.

‍ ‍

o   Switch off the engine.

‍ ‍

o   Allow the engine and hydraulics to cool before refuelling.

‍ ‍

7.5 Manual Handling & Lifting

‍ ‍

Manual handling causes many injuries in landscaping: back strains, shoulder injuries, crush injuries to hands.

‍ ‍

Hazards:

‍ ‍

·       Back injuries from lifting heavy or awkwardly shaped items

‍ ‍

·       Crush injuries to hands or feet

‍ ‍

·       Repetitive strain injuries

‍ ‍

·       Muscle strains and sprains

‍ ‍

Safe Working Procedures:

‍ ‍

·       Assess the load:

‍ ‍

o   Is it heavy (over 20kg)? If yes, use mechanical aids (trolley, sack truck, machinery) or team lift.

‍ ‍

o   Is it awkwardly shaped or bulky (e.g. a large paving slab)? Use handles or lifting lugs if available; if not, get a buddy to help.

‍ ‍

o   Can you see where you're going while carrying it? Do not carry loads that obstruct your view.

‍ ‍

·       Correct lifting technique:

‍ ‍

o   Feet: Stand with feet shoulder-width apart, one foot slightly forward for balance.

‍ ‍

o   Knees: Bend your knees, not your back. Keep your back straight.

‍ ‍

o   Grip: Get a firm grip on the load with your whole hand, not just your fingers.

‍ ‍

o   Load close: Hold the load as close to your body as possible – the farther away it is, the heavier it feels.

‍ ‍

o   Smooth motion: Lift smoothly and steadily. Do not jerk or twist.

‍ ‍

o   Put down: Reverse the process – bend your knees, keep your back straight, lower carefully.

‍ ‍

·       Team lifting:

‍ ‍

o   For heavy items, two people are better than one.

‍ ‍

o   Designate one person to lead (e.g. "Lift on three: one, two, three").

‍ ‍

o   Both people should lift and lower together.

‍ ‍

o   Communicate clearly – if one person says "Put it down," everyone puts it down.

‍ ‍

·       Mechanical aids:

‍ ‍

o   Use sack trucks, trolleys, wheelbarrows and machinery whenever possible.

‍ ‍

o   Check they are in good condition before use.

‍ ‍

o   Load them evenly – do not overload.

‍ ‍

·       Repetitive tasks:

‍ ‍

o   If you're moving multiple items, take regular breaks to avoid fatigue and repetitive strain.

‍ ‍

o   Vary your tasks throughout the day if possible.

‍ ‍

·       Special care – boulders & stonework:

‍ ‍

o   Large boulders are moved by machinery, not manually. See Section 7.2.

‍ ‍

o   Smaller stones and paving slabs can be heavy. Use correct lifting technique and get help if needed.

‍ ‍

o   Wear gloves to improve grip and protect against sharp edges.

‍ ‍

o   Do not drop heavy items – they can roll or bounce unpredictably.

‍ ‍

7.6 Electrical Work – Pump & Lighting Installation

‍ ‍

Riverdale Falls installs electrical systems (pumps, lighting) in water features. Electrical work is hazardous and must be done correctly.

‍ ‍

We employ an exclusive qualified electrician to carry out all electrical installation, testing and certification.

‍ ‍

Our site workers may be present during electrical work and must understand the hazards and safety measures.

‍ ‍

Hazards:

‍ ‍

·       Electric shock (especially serious near water)

‍ ‍

·       Burns from contact with live conductors or equipment

‍ ‍

·       Fires from electrical faults

‍ ‍

·       Ignition of flammable materials

‍ ‍

Safe Working Procedures:

‍ ‍

·       Before electrical work starts:

‍ ‍

o   The electrician will conduct a site assessment to identify hazards and plan the work.

‍ ‍

o   Other site work may continue, but non-electrical workers must stay clear of the electrical work area.

‍ ‍

o   The electrician will identify any water-related hazards (water near electrics is extremely dangerous).

‍ ‍

·       During electrical work:

‍ ‍

o   Do not touch or interfere with electrical equipment, cables or apparatus unless you are the qualified electrician.

‍ ‍

o   Stay clear of the electrical work area unless your supervisor asks you to assist.

‍ ‍

o   If your work will be near electrical cables or equipment, ask the electrician which areas are safe.

‍ ‍

o   Do not pour water over electrical equipment or allow water to come into contact with cables.

‍ ‍

o   If you see a damaged cable or exposed wiring, tell the electrician immediately – do not touch it.

‍ ‍

·       For pump & lighting testing:

‍ ‍

o   The electrician will test all installations after wiring to ensure they are safe.

‍ ‍

o   Site workers do not operate or test electrical systems – only the electrician does this.

‍ ‍

o   Once commissioned, site workers may operate pumps and lighting following the electrician's instructions and only if trained.

‍ ‍

·       After electrical work:

‍ ‍

o   The electrician will provide a certificate of installation and test records (electrical installation condition report).

‍ ‍

o   Keep these records safe – they are required for APL accreditation and may be needed for warranty or insurance claims.

‍ ‍

o   If any electrical equipment is damaged or malfunctions later, tell office administration so the electrician can be called to inspect it.

‍ ‍

·       Ongoing electrical safety:

‍ ‍

o   Do not use water features or electrical equipment in heavy rain or storms.

‍ ‍

o   Keep the area around outdoor electrics clear and dry.

‍ ‍

o   Periodically check cables and equipment for damage – report any issues to office administration.

‍ ‍

7.7 Working in Bad Weather

‍ ‍

Hazards:

‍ ‍

·       Slips, trips and falls on wet/muddy surfaces

‍ ‍

·       Hypothermia in cold, wet conditions

‍ ‍

·       Heat exhaustion or heat stroke in hot sun

‍ ‍

·       Reduced visibility and visibility to machinery operators

‍ ‍

·       Wind damage to structures or equipment

‍ ‍

·       Lightning strikes during thunderstorms

‍ ‍

Safe Working Procedures:

‍ ‍

·       Heavy rain or wet conditions:

‍ ‍

o   Slow down and take extra care – surfaces are slippery.

‍ ‍

o   Ensure PPE (especially footwear) has good grip.

‍ ‍

o   Be extra cautious near water features and excavations (water levels rise, banks become unstable).

‍ ‍

o   If visibility is very poor, consider stopping work and waiting for conditions to improve.

‍ ‍

o   Ensure all electrical equipment is protected and not exposed to heavy rain.

‍ ‍

·       Cold weather:

‍ ‍

o   Wear warm, layered clothing.

‍ ‍

o   Take regular warm breaks – go inside or to a heated vehicle if possible.

‍ ‍

o   Be aware of hypothermia risk if you fall in water – work with a buddy and ensure rapid rescue is possible.

‍ ‍

o   Dehydration is still a risk even in cold weather – keep drinking water.

‍ ‍

·       Hot weather:

‍ ‍

o   Drink water regularly throughout the day, not just when you feel thirsty.

‍ ‍

o   Take regular breaks in shade or in a cool vehicle.

‍ ‍

o   Wear light-coloured, loose clothing and a wide-brimmed hat.

‍ ‍

o   Apply sunscreen (SPF 30+) even on cloudy days.

‍ ‍

o   Watch for signs of heat exhaustion: dizziness, nausea, excessive sweating, confusion. If you feel unwell, tell your supervisor and rest in the shade with water.

‍ ‍

·       Thunderstorms:

‍ ‍

o   Stop work if thunderstorms are approaching.

‍ ‍

o   Do not work under isolated trees or near tall structures that might attract lightning.

‍ ‍

o   Stay indoors or in the work van if lightning is visible.

‍ ‍

‍ ‍

First Aid Arrangements

‍ ‍

First Aid Kits:

‍ ‍

·       First aid kits are located in all Riverdale Falls work vans and work trucks (under the front seat).

‍ ‍

·       Contents include dressings, bandages, antiseptic wipes, pain relief, CPR face shield and emergency instructions.

‍ ‍

·       The site supervisor must check every morning that first aid kits are in place and have not been depleted.

‍ ‍

·       After any incident where first aid is used, the kit is checked and office administration is notified so replacements can be ordered and the kit restocked.

‍ ‍

First Aiders:

‍ ‍

·       Office administration has up-to-date First Aid at Work training.

‍ ‍

·       If a serious injury occurs on site, contact office administration immediately or call 999.

‍ ‍

What to do in case of a minor injury:

‍ ‍

1.       Stop work in the area.

‍ ‍

2.       Wash the wound with clean water and apply appropriate dressing from the first aid kit.

‍ ‍

3.       Cover the wound to protect it from contamination (especially if you've been working with water).

‍ ‍

4.      Report the incident to your site supervisor, who will log it and contact office administration.

‍ ‍

5.       Continue to monitor the wound – if it shows signs of infection (redness, swelling, heat, discharge), seek medical advice.

‍ ‍

What to do in case of a serious injury or medical emergency:

‍ ‍

1.       Call 999 immediately. Do not move the injured person unless they are in immediate danger.

‍ ‍

2.       If trained in CPR, provide it if the person is unresponsive and not breathing.

‍ ‍

3.       Tell them your location (use the postcode from your Job Sheet) and describe the injury clearly.

‍ ‍

4.      While waiting for the ambulance, keep the injured person calm and warm. Do not give them food or drink unless they are conscious and the emergency operator advises it.

‍ ‍

5.       Once the ambulance has arrived, provide the paramedics with as much information as possible (what happened, any hazards they should be aware of).

‍ ‍

6.      Contact office administration immediately with details of the incident and the hospital where the casualty is being taken.

‍ ‍

Emergency Contact Procedure

‍ ‍

Each Job Sheet contains:

‍ ‍

·       Nearest A&E hospital with postcode and telephone number

‍ ‍

·       Site emergency phone location (if mobile signal is poor)

‍ ‍

·       Site supervisor or site manager contact details

‍ ‍

In the case of an emergency:

‍ ‍

1.       Call 999 for life-threatening emergencies.

‍ ‍

2.       Provide your location and the nature of the emergency.

‍ ‍

3.       Notify your site supervisor immediately.

‍ ‍

4.      Contact office administration to report the incident.

‍ ‍

Site Evacuation & Emergency Assembly Point

‍ ‍

Your Job Sheet will specify:

‍ ‍

·       The emergency assembly point (a safe location away from the site)

‍ ‍

·       How to raise the alarm (usually by mobile phone or shouting)

‍ ‍

·       The site supervisor responsible for accounting for all persons

‍ ‍

In the event of a fire or major hazard:

‍ ‍

1.       Raise the alarm.

‍ ‍

2.       Evacuate the site immediately using the nearest safe exit.

‍ ‍

3.       Proceed to the emergency assembly point.

‍ ‍

4.      The site supervisor will account for all personnel.

‍ ‍

5.       Do not re-enter the site until given permission by the site supervisor or emergency services.

‍ ‍

‍ ‍

What is CDM?

‍ ‍

CDM (Construction Design & Management) Regulations 2015 apply to most construction work, including landscaping projects over a certain size or duration.

‍ ‍

CDM is relevant if a project:

‍ ‍

·       Will last longer than 30 working days, OR

‍ ‍

·       Will involve more than 500 person-days of work

‍ ‍

Most of Riverdale Falls' larger projects fall into this category.

‍ ‍

How It Affects You

‍ ‍

When we are subcontracted onto a larger project (which is our typical model), another company usually acts as:

‍ ‍

·       Principal Contractor – responsible for overall site management and CDM coordination

‍ ‍

·       Principal Designer – responsible for design safety and hazard identification

‍ ‍

Our role: We carry out the landscape/water feature work and comply with CDM requirements on that project.

‍ ‍

Your responsibility: Understand what CDM is about and cooperate with CDM requirements on site.

‍ ‍

Key CDM Principles

‍ ‍

·       Pre-construction information: Before work starts, we receive information about hazards, site conditions, and previous construction work. This helps us plan safely.

‍ ‍

·       Coordination: Different contractors work together and coordinate their activities to avoid conflicts and hazards. Do not interfere with other contractors' work.

‍ ‍

·       Communication: Regular site meetings and toolbox talks keep everyone informed of hazards and safe working methods.

‍ ‍

·       Reporting: Any hazards or changes to site conditions must be reported to the Principal Contractor and your supervisor.

‍ ‍

Your Role in CDM

‍ ‍

·       Read and understand the site induction and any CDM information provided.

‍ ‍

·       Follow site rules and coordination requirements set by the Principal Contractor.

‍ ‍

·       Report hazards and near-misses to your supervisor.

‍ ‍

·       Attend toolbox talks and site safety meetings.

‍ ‍

·       Cooperate with other contractors and follow their instructions if they have overriding safety responsibilities (e.g. traffic management).

‍ ‍

CDM Documentation on Your Project

‍ ‍

Your Job Sheet will list:

‍ ‍

·       Whether CDM applies to this project

‍ ‍

·       Location of CDM documents (construction phase plan, pre-construction information, etc.)

‍ ‍

·       Principal Contractor contact details

‍ ‍

·       Principal Designer contact details (if applicable)

‍ ‍

If you need any CDM documents for your work, ask your site supervisor – they will obtain them from office administration or the Principal Contractor.

‍ ‍

‍ ‍

What is an Incident?

‍ ‍

An incident is any unplanned event that results in, or could result in, injury to a person or damage to property or the environment.

‍ ‍

Examples include:

‍ ‍

·       A worker is injured (cut, bruise, strain, etc.)

‍ ‍

·       A worker is nearly injured (a near-miss, e.g. a boulder shifts but doesn't hit anyone)

‍ ‍

·       Damage to client property (e.g. a tool falls through a roof)

‍ ‍

·       Environmental damage (e.g. fuel spills into a water feature)

‍ ‍

·       A near-incident (e.g. a power tool nearly strikes a person)

‍ ‍

Why Report Incidents?

‍ ‍

·       To ensure injured persons receive appropriate first aid and medical care

‍ ‍

·       To prevent the same incident happening again

‍ ‍

·       To comply with legal requirements (Health & Safety at Work Act, Reporting of Injuries, Diseases and Dangerous Occurrences Regulations – RIDDOR)

‍ ‍

·       To help us improve safety systems and practices

‍ ‍

How to Report an Incident

‍ ‍

Immediately after an incident:

‍ ‍

1.       If anyone is injured: Follow emergency procedures (see Section 8). Call 999 if serious.

‍ ‍

2.       Tell your site supervisor or manager what happened, where, when and who was involved.

‍ ‍

3.       Report to office administration – provide as much detail as possible:

‍ ‍

o   Date and time

‍ ‍

o   Location (which site)

‍ ‍

o   Names of people involved

‍ ‍

o   What happened (sequence of events)

‍ ‍

o   What was the person doing when the incident occurred?

‍ ‍

o   Any hazards or unsafe conditions that contributed

‍ ‍

o   What injuries or damage resulted

‍ ‍

o   Were there any witnesses?

‍ ‍

o   What immediate actions were taken?

‍ ‍

4.      Complete an Incident Report Form (see templates at the end of this manual).

‍ ‍

5.       Preserve evidence: Take photographs of the scene, any damage, or hazards that caused the incident. Keep the scene as it was (if safe to do so) until office administration has reviewed it.

‍ ‍

Incident Investigation

‍ ‍

Office administration or the site supervisor will investigate the incident to understand:

‍ ‍

·       What happened (the facts)

‍ ‍

·       Why it happened (root cause – not just "negligence" but what system failed)

‍ ‍

·       How to prevent it happening again (corrective actions)

‍ ‍

You may be interviewed as part of the investigation. Answer honestly and completely. There is no blame culture – we're trying to learn and improve.

‍ ‍

RIDDOR Reporting

‍ ‍

Certain serious incidents must be reported to the Health & Safety Executive (HSE) under RIDDOR.

‍ ‍

RIDDOR applies if:

‍ ‍

·       Someone is killed

‍ ‍

·       Someone suffers a "reportable injury" (broken bones, loss of consciousness, hospitalisation for >24 hours, serious burns, serious lacerations, loss of sight)

‍ ‍

·       Someone is incapacitated for >7 days

‍ ‍

Office administration is responsible for RIDDOR reporting. If you've been injured seriously, make sure office administration knows so they can ensure RIDDOR reporting is done within the legal timeframe (15 days).

‍ ‍

Record Keeping

‍ ‍

All incident reports are kept in the office. These records are reviewed annually and used to:

‍ ‍

·       Identify trends (e.g. if the same hazard keeps causing incidents)

‍ ‍

·       Inform risk assessments and RAMS

‍ ‍

·       Brief staff and contractors on lessons learned

‍ ‍

·       Demonstrate to APL assessors that we manage incidents seriously

‍ ‍

‍ ‍

What is COSHH?

‍ ‍

COSHH stands for Control of Substances Hazardous to Health Regulations 2002. It's about managing chemicals and hazardous substances safely.

‍ ‍

Substances Used in Our Work

‍ ‍

Riverdale Falls uses or encounters various hazardous substances:

‍ ‍

Pond maintenance chemicals:

‍ ‍

·       Algaecides (kill algae)

‍ ‍

·       Dechlorinators (remove chlorine from tap water)

‍ ‍

·       pH adjusters

‍ ‍

·       Beneficial bacteria

‍ ‍

·       Test kits

‍ ‍

Construction materials:

‍ ‍

·       Concrete and cement (causes skin irritation and burns)

‍ ‍

·       Sealants and adhesives (may contain solvents or irritants)

‍ ‍

·       Fuels for machinery (flammable, toxic fumes)

‍ ‍

·       Oils and hydraulic fluids

‍ ‍

Cleaning products:

‍ ‍

·       Pressure washer detergents

‍ ‍

·       Surface cleaners

‍ ‍

·       Disinfectants

‍ ‍

Environmental Policy on Chemicals

‍ ‍

Riverdale Falls is committed to environmental responsibility.

‍ ‍

·       Pond maintenance chemicals must be supplied by Riverdale Falls or the customer – we do not allow use of unknown or untested chemicals that could harm pond ecosystems.

‍ ‍

·       We use environmentally friendly chemicals where possible.

‍ ‍

·       All chemicals used in pond cleaning and maintenance are fish-safe, even if the pond currently contains no fish (in case fish are introduced later).

‍ ‍

This is part of our environmental ethics and non-negotiable.

‍ ‍

Safe Handling of Chemicals

‍ ‍

Before using any chemical:

‍ ‍

1.       Identify the substance – read the label and Safety Data Sheet (SDS).

‍ ‍

2.       Understand the hazards – what can it do to you? (skin irritation, respiratory irritation, flammability, etc.)

‍ ‍

3.       Know the controls – what PPE and precautions are needed?

‍ ‍

4.      Use appropriate PPE – gloves, eye protection, respiratory protection, apron, etc. (see PPE section).

‍ ‍

Using chemicals safely:

‍ ‍

·       Follow instructions on the product label.

‍ ‍

·       Never mix chemicals unless the label or SDS says it's safe (mixing can create toxic fumes).

‍ ‍

·       Use in well-ventilated areas – do not inhale fumes.

‍ ‍

·       Avoid skin contact – wear gloves and wash hands thoroughly after use.

‍ ‍

·       Do not eat, drink or smoke while handling chemicals.

‍ ‍

·       Keep chemicals in original containers with labels intact – never transfer to unmarked bottles.

‍ ‍

·       Report spills immediately – if you spill a chemical, tell your supervisor. For small spills, contain them with absorbent material and dispose of safely. For large spills (especially near water), alert office administration immediately so it can be reported and cleaned up properly.

‍ ‍

Storage & Disposal

‍ ‍

·       Store chemicals in a secure, locked location away from weather and where children or unauthorised persons cannot access them.

‍ ‍

·       Keep different chemical types separate – do not store fuels next to pond chemicals, for example.

‍ ‍

·       Check labels for storage requirements – some chemicals need cool, dark storage; others need ventilation.

‍ ‍

·       Never dispose of chemicals down the drain or into water features – this is illegal and harmful to the environment.

‍ ‍

·       Empty containers must be disposed of via approved waste routes – ask office administration for disposal arrangements.

‍ ‍

Specific Substances – Safe Use Information

‍ ‍

Concrete & Cement:

‍ ‍

·       Hazard: Caustic (alkaline) – causes skin and eye burns if mixed with water

‍ ‍

·       PPE: Gloves, eye protection, protective clothing

‍ ‍

·       Use: Mix only the amount needed. Avoid breathing dust. If cement contacts skin, rinse immediately with copious water. If it contacts eyes, flush immediately and seek medical advice.

‍ ‍

Sealants & Adhesives:

‍ ‍

·       Hazard: May contain solvents that cause skin irritation, respiratory irritation, and dizziness

‍ ‍

·       PPE: Gloves, eye protection, respiratory protection (check SDS)

‍ ‍

·       Use: Apply in ventilated areas. Do not inhale fumes. Allow time for curing before allowing people near the area.

‍ ‍

Fuel & Oils:

‍ ‍

·       Hazard: Flammable, toxic if ingested or inhaled

‍ ‍

·       PPE: Gloves, eye protection

‍ ‍

·       Use: Refuel machinery in a well-ventilated area, away from ignition sources (no smoking). Store in approved containers away from heat.

‍ ‍

Pressure Washer Detergents:

‍ ‍

·       Hazard: May be irritant or corrosive

‍ ‍

·       PPE: Gloves, eye protection

‍ ‍

·       Use: Follow product instructions. Do not allow spray to contact skin or eyes. Rinse thoroughly after use.

‍ ‍

If You Are Exposed to a Chemical

‍ ‍

Skin contact:

‍ ‍

·       Remove contaminated clothing

‍ ‍

·       Rinse skin immediately with copious water for at least 15 minutes

‍ ‍

·       Dry and apply a plaster or dressing if needed

‍ ‍

·       Seek medical advice if irritation persists

‍ ‍

Eye contact:

‍ ‍

·       Flush eye immediately with water for at least 15 minutes

‍ ‍

·       Seek medical advice immediately – do not delay

‍ ‍

Inhalation:

‍ ‍

·       Move to fresh air immediately

‍ ‍

·       If breathing difficulty or dizziness continues, seek medical advice

‍ ‍

Ingestion (swallowed):

‍ ‍

·       Do not induce vomiting

‍ ‍

·       Rinse mouth with water

Seek medical advice immediately – tell them which chemical was ingested

‍ ‍

Engaging Subcontractors

‍ ‍

Riverdale Falls works with CIS subcontractors (self-employed individuals and limited companies) on most projects. We are responsible for ensuring they work safely and follow our standards.

‍ ‍

Before engaging a subcontractor:

‍ ‍

1.       Obtain copies of:

‍ ‍

o   Relevant trade qualifications (CSCS cards, plant tickets, first aid, electrical qualifications, etc.)

‍ ‍

o   Proof of public liability insurance (if they carry their own; if not, confirm they work under our insurance)

‍ ‍

o   CV or evidence of experience in the relevant trade

‍ ‍

o   Any CDM-related documentation (if it's a notifiable project)

‍ ‍

2.       Check competency:

‍ ‍

o   Are they trained for the tasks they will perform?

‍ ‍

o   Do they have experience in similar work?

‍ ‍

o   Have they worked in water feature installation, pond work, or heavy machinery operation before?

‍ ‍

3.       Agree terms:

‍ ‍

o   Work scope and duration

‍ ‍

o   Rate and payment terms

‍ ‍

o   Site rules and H&S requirements

‍ ‍

o   Insurance and liability

‍ ‍

Induction & Briefing

‍ ‍

All subcontractors must receive:

‍ ‍

1.       Company induction covering:

‍ ‍

o   This Health & Safety Manual

‍ ‍

o   Our Environmental Statement

‍ ‍

o   Company rules and site expectations

‍ ‍

o   Emergency procedures and first aid arrangements

‍ ‍

o   Incident reporting procedures

‍ ‍

o   Toolbox talk schedule

‍ ‍

2.       Project induction (on first day on site) covering:

‍ ‍

o   Site-specific hazards (from the Job Sheet and RAMS)

‍ ‍

o   Site layout, facilities, assembly point

‍ ‍

o   Site supervisor / manager contact details

‍ ‍

o   Specific tasks they will perform and relevant RAMS

‍ ‍

o   PPE requirements

‍ ‍

o   Any ongoing coordination with other contractors

‍ ‍

The subcontractor must sign an induction acknowledgment confirming they have received the induction and understand the requirements.

‍ ‍

Site-Specific RAMS & Method Statements

‍ ‍

Each subcontractor must:

‍ ‍

·       Read the site-specific RAMS relevant to their tasks

‍ ‍

·       Understand the hazards and control measures

‍ ‍

·       Ask questions if anything is unclear

‍ ‍

·       Confirm they will follow the RAMS

‍ ‍

·       Sign a site-specific RAMS acknowledgment

‍ ‍

Supervision & Monitoring

‍ ‍

·       Your site supervisor will monitor subcontractor work regularly

‍ ‍

·       They will check that PPE is being worn correctly

‍ ‍

·       They will ensure RAMS are being followed

‍ ‍

·       If unsafe work is observed, the supervisor will intervene immediately and correct the behaviour

‍ ‍

·       Repeated or serious unsafe work may result in the subcontractor being asked to leave site

‍ ‍

Toolbox Talks

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All subcontractors are required to attend toolbox talks conducted by Nick Groves. Attendance is mandatory and must be signed in.

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Performance & Issues

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·       If a subcontractor is performing well and working safely, we will use them again.

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·       If issues arise (lateness, poor work quality, H&S non-compliance), we will discuss this with them and agree corrective actions.

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·       Serious or repeated H&S violations will result in immediate removal from site.

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Daily Site Inspections

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The site supervisor must carry out a daily inspection at the start of each working day and during work, checking for:

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·       Hazards: New hazards that have appeared (damaged equipment, unstable structures, weather changes, etc.)

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·       PPE: All workers are wearing correct PPE.

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·       RAMS compliance: Work is being carried out according to the RAMS.

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·       Housekeeping: The site is tidy; no trip hazards or rubbish; materials are stacked safely.

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·       Equipment: Tools and machinery are in good condition; no defects or damage.

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·       First aid kit: Still present and not depleted.

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·       Site documentation: Job Sheet and RAMS are accessible to workers.

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If any defects or hazards are found, the supervisor will:

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·       Report them to the worker or machinery operator immediately

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·       Arrange corrective action (repair, removal, or stop work if serious)

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·       Document the issue and how it was resolved

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Weekly/Monthly Toolbox Talks

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Nick Groves conducts regular toolbox talks covering current site hazards and safety topics. These are essential for keeping safety fresh in everyone's minds.

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Periodic RAMS Review

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·       Site-specific RAMS are reviewed monthly or when site conditions change (e.g. moving to a new phase of work, weather changes, equipment breakdown).

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·       If new hazards are identified, RAMS are updated and workers are briefed on the changes.

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Annual Management Review

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Office administration reviews:

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·       Incident records – were there trends? What caused them?

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·       Near-miss reports – what could have resulted in injury?

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·       Training and competency records – are staff up-to-date?

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·       Feedback from workers and subcontractors

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·       Changes in regulations or industry best practice

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·       Effectiveness of this Health & Safety Manual

‍ ‍The results of this review are shared with the team via toolbox talks and updates to this manual.

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Commitment to Safety Culture

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Riverdale Falls operates a no-blame culture for reporting hazards and near-misses. However, we have zero tolerance for deliberately ignoring safety rules or working unsafely.

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Unsafe Behaviour

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Examples of serious safety breaches include:

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·       Refusing to wear PPE when required

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·       Not following RAMS or Method Statements

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·       Operating machinery without training or authorization

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·       Working while under the influence of alcohol or drugs

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·       Ignoring warnings from supervisors

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·       Deliberately bypassing safety systems

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Disciplinary Process

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First incident (verbal warning):

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·       The supervisor will speak to the worker and explain why the behaviour was unsafe

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·       They will clarify the correct procedure

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·       A note will be made in the worker's file

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Second incident (written warning or removal):

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·       If the same worker repeats unsafe behaviour, a formal written warning will be issued

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·       The worker may be sent home for the day or for the remainder of the contract

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·       They will be required to sign a written acknowledgment that they understand the safety requirement and will not repeat the behaviour

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Serious incident or repeated behaviour (dismissal/removal):

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·       Serious safety breaches (e.g. working under the influence, deliberately ignoring life-threatening hazards) will result in immediate removal from site

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·       The worker may be asked not to return to future Riverdale Falls projects

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·       A record will be kept

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Right to Work Safely

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You have the right to:

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·       Refuse work that you believe is unsafe (without penalty)

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·       Report hazards and near-misses without fear of reprisal

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·       Ask questions if you don't understand a safety requirement

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·       Request additional training if you feel unsure about a task

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